How to deal with a bad Airbnb review as a host

Take a long walk and cool off before replying to your guest’s bad review. Trust me.
  1. Bad reviews feel awful mentally and physically, but they are often have helpful feedback behind them. Take a day or two to cool off, yelling at a guest won’t help, but writing a nice message to them to learn more could help you avoid the same negative reviews in the future.
  2. Bad reviews are often not public, they are often in the private comments on the space or in the star breakdown a guest writes. Be sure to look into their specific private feedback so you know what can be improved and ask guests to elaborate on that when you message them.
  3. Predicting bad reviews is tough, that’s why communicating with guests often and giving them helpful recommendations to make them feel more comfortable talking with you can help head off any problems your guests may have but would not otherwise tell you about.
Advice from one host to another: https://amzn.to/3gUwjh5

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